@ Vincent Cable
Business Secretary
Why are the Pensions Credit Department so inefficient and incompetent?
I was married on March 24th and more than four months later I am still waiting to receive my entitlement.
My wife was born ... Show more »Why are the Pensions Credit Department so inefficient and incompetent?
I was married on March 24th and more than four months later I am still waiting to receive my entitlement.
My wife was born in Munich and it was nearly three months before they realised that she needed a National Insurance Number!!
I have been provided with so much mis-information by the Pension Credit call centre on each occasion that I have phoned them that I have lost all confidence in their ability to even run a raffle.
I am a full time carer for my wife, who has multiple sclerosis, and who is in a wheelchair (which the Pension Credit people know) and it would be my proposal that all carers should have their benefit claims fast-tracked. The financial needs of people who are as severely disabled as my wife are that much greater than those who are able-bodied.
How are people in my position expected to pay their bills whilst the staff of the Pension Credit Department procrastinate every day, and in every way?
Many thanks, in advance, for your time
Regards
Geoffrey
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